SLA & Services

Service Level Agreements - SLA's

 

Let our experts assist you with your cloud computing and data center management projects. You receive access to a full range of professional services.

We offer SLAs, scheduled support, consulting and infrastructure/ capacity planning. If required, we are even there for our customers 24/7. openQRM Enterprise SLA Subscription ensures a defined response time and support hours to rely on. You receive direct access to our professional services team by phone, Skype, e-mail.

Support by phone/Skype with parallel screen-sharing session or remote SSL/SSH access to your openQRM data center makes support fast and easy for you.

 

SLA Features:

  • Defined response time and support hours to rely on.
  • Direct access to our professional services team by phone, Skype, e-mail.
  • Access to latest bugfixes and security patches.
  • Early-bird access before official releases.
  • 24/7 SLA available.

Please contact us for SLA booking: openQRM Enterprise Contact

 

Enterprise Service Level Agreement Details

SLA (Includes maintenance, access to latest patches & minor releases)

SLAs

Support Hrs/ Month

Response time

Coverage Days/ Time

EUR/ Month

6 Month SLA

12 Month SLA (10% discount)

Basic SLA 4 max 8hrs Mo-Fr 9:00 -18:00 (UTC/GMT +2 hrs) 480,00 € 2.880,00 € 5.184,00 €
Standard SLA 8 max 4hrs Mo-Fr 9:00 -18:00 (UTC/GMT +2 hrs) 960,00 € 5.760,00 € 10.368,00 €
Premium SLA 8 max 2hrs 24/7 1.920,00 € 11.520,00 € 20.736,00 €



Scheduled Support

Scheduled support for openQRM Enterprise is also available especially for our clients without active SLA contracts. Schedule maintenance, migration support, updates, etc. with an affordable rate of 120,00 EUR/ Hour.

  • For Clients with less complex requirments
  • For well trained Admins with only rare events
  • Schedule maintenance sessions
  • Migration Support

Please contact us for support scheduling: openQRM Enterprise Contact

 

Fast and Efficient Support

Need help with your next openQRM Datcenter or Cloud project? We offer fast and efficient support - directly from the makers. Our experts love solving complex datacenter problems and enjoy transfering knowledge on how to utilize openQRM to get the job done. Receive fast and efficient support - directly from the makers.